Privacy Policy

Taizhou Zhufeng Crafts Factory ("Zhufeng," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us in connection with our products and services, including pinwheels, pinwheel strings, hot air balloons, iron art ornaments, and other decorative accessories.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. If you have any questions or concerns, you may contact us via our Contact Page.

1. Information We Collect

We may collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect include:

Personal Identification Information

Name, company name, job title, phone number, mailing address, country of residence, and any other information you voluntarily provide when submitting an inquiry, requesting a quote, or placing an order.

Business Information

Business registration details, purchasing requirements, product specifications, customization preferences, and logistics or shipping preferences shared during OEM/ODM collaboration discussions.

Technical & Usage Data

IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data collected automatically when you access our website.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To respond to your inquiries, quotation requests, and business communications.
• To process orders, manage production schedules, and coordinate shipping and delivery logistics.
• To facilitate OEM/ODM product development, including custom design, mold opening, and sample confirmation.
• To send product updates, promotional materials, or industry information where you have opted in or where permitted by applicable law.
• To improve our website functionality, product catalog, and overall user experience.
• To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may engage trusted third-party service providers (such as freight forwarders, customs brokers, payment processors, and IT service vendors) who assist us in operating our business. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe such action is necessary to protect the rights, property, or safety of Zhufeng, our clients, or others.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in accordance with applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand site traffic patterns and improve functionality.

The types of cookies we may use include:

• Essential Cookies: Required for the website to function properly, such as session management.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You may disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website.

5. International Data Transfers

Zhufeng is headquartered in Zhejiang Province, China. If you are accessing our website or services from outside China -- including from the United States, South America, or Europe -- please be aware that your information may be transferred to, stored, and processed in China.

We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses where required.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Business correspondence, order records, and contractual documentation may be retained for a minimum of five (5) years in accordance with standard commercial and export compliance requirements. When information is no longer needed, we securely delete or anonymize it.

7. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted communications where applicable, and internal data handling procedures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

8. Your Privacy Rights

Depending on your country or region of residence, you may have the following rights with respect to your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to Object: Object to processing based on legitimate interests or direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please submit your request through our Contact Page. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us via our Contact Page and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including platforms such as 1688.com or social media channels. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acknowledgment of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of China. For clients based in the European Union, we additionally comply with applicable provisions of the General Data Protection Regulation (GDPR). For clients based in California, we additionally comply with applicable provisions of the California Consumer Privacy Act (CCPA).